FAQ: Route East - The Travel Adventure Game of 2022
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

When will I be charged shipping?

Shipping costs are charged once we’re ready to ship - this is to ensure you get the most accurate shipping charges possible. We’ll keep everyone in the loop as to when that will be.

Last updated: April 26, 2022 03:33

I've finished filling the survey but want to change my order - can I do it?

You can change your order until we close the survey - we’ll keep you posted on the exact dates and you will get regular reminders before that happens.

Once the survey is closed and your order locked, you cannot change the existing order. However, you can purchase more items in the pre-order shop which will be sent separately.

Last updated: April 26, 2022 03:35

I didn't manage to fill in the survey! Can I still get my game?

We’ll keep everything open as long as possible but once we lock orders, we won’t be able to change them. We’ll be sending regular reminders and updates so you are fully informed of when things need to be done and we’ll give everyone enough time to confirm their orders before we lock them so please keep an eye on your email.

Last updated: April 26, 2022 03:39

I'm a retailer and want to get in touch.

Please email [email protected] and we can sort out the details.

Last updated: April 26, 2022 03:39

When will the games arrive?

We’re aiming for December shipping which means you should have Route East in your hands by the end of the year or early January. We’re dependent on freight which has had varying timelines in the past year so we’ll keep you in the loop on the progress at every step.

Last updated: April 27, 2022 04:06

Will I get on shipping discount on multiple games

If you make an order of multiple games, you won’t pay as much as if they were sent separately. However, this is only if multiple games are purchased as one order.

Last updated: April 27, 2022 05:24

How will I know when my game is dispatched?

Once we know your order is on the way, you’ll receive an email from us informing you of when to expect it.

Last updated: April 27, 2022 04:07

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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